By their very nature digital files are easy to duplicate, share and distribute. This means that once a digital photo has been transmitted to you, the customer, in general it is not possible to return or exchange that purchase. Image provides a variety of media and functionality for distributing your digital images:
Purchasing digital photos pre cruise
Your Digital photo package will contain photos that include at least one member of the purchasing stateroom. Families traveling in more than one stateroom where the occupants are the children 21 and under of the purchasing stateroom can be linked however guests must notify to one of the photo team once onboard. Orders will be ready and waiting for use on the photo kiosks when the cruise starts. Guests are advised to visit the Photo Gallery at least a few times prior to the end of the cruise to view photos and ensure all images are all captured in their account. Pre cruise purchases can be cancelled onboard before the end of cruise in the event that the purchase is no longer required. The product can only be refunded as long as it has not been downloaded onboard and/or you have picked up the CD/USB drive containing the images.
Purchasing digital photos onboard
By purchasing digital photos through a photo kiosk and outside of a photo package you are agreeing to purchase this image, removing the security watermark and making it available through the Onboard Download service for immediate download to your Internet enabled mobile device. This action cannot be undone or changed, therefore sales are final.
Adding a photo to your USB
By selecting an image to “add it to USB” as part of a digital photo package you are agreeing to purchase this image, removing the security watermark and adding it to your USB to be picked up on the final night of the cruise. This action cannot be undone or changed, therefore sales are final. This action also makes the image available for immediate download through our Onboard Download service for immediate download to your Internet enabled mobile device.
On ships with the Onboard Download service, after you purchase the image or “add photo to USB” using the photo kiosk you will be able to download that photo via the onboard website. Photos can only be downloaded to an internet enabled portable device (laptop , tablet or smartphone) while you are onboard the ship. If photos are downloaded from the Onboard Download website no refunds for the picture or package will be allowed either onboard or shore side.
A privacy code is provided to each cabin for the duration of the cruise so that guests and family members can access photos via the Onboard Download service. Guests and family members with access to the photo kiosk should not share this privacy code with anyone else and are solely responsible for the security of the access codes provided.
Post cruise download (image cloud website)
On ships with the Photo Cloud Service available, guests will receive an email post cruise within 4-7 business days of cruise end advising guests to download photos. Guests are responsible for providing correct email details onboard in order to receive an account activation email and access their photos. Upon receipt of the activation email guests will be asked to create a secure password for their photo account that will be used to access their online account. Guests are responsible for keeping their password safe and if forgotten it can be easily re-set via the website.
You must sign into the website within 14 days of debarkation in order to verify and select photos. If there are missing or corrupt photos please contact Our Cruise Photos Support within the 14 day period. If no contact is made at support.ourcruisephotos.com within 14 days of debarkation any qualification for a full or partial refund is void & photos from onboard the ship cannot be recovered.
Joining staterooms / Kiosk accounts
Joining staterooms / cabins photos into 1 account is only available once a package is purchased and provided you have children (immediate family only) under 21 in the stateroom you wish to join to your account. Anyone else over 21 in the adjoining stateroom will not be on the USB or CD. Guests must specifically request the joining of staterooms to a member of staff in ships photo gallery.
Picking up your USB or CD
Digital photos or digital photo package orders must be picked up in the form of a USB or CD before debarking the ship. (as advised on screen post purchasing). In the event that a CD or USB cannot be picked up by the end of the cruise you can request that your digital purchases be located and delivered in the form of an online download link via email. To request such an email you must contact support via https://support.ourcruisephotos.com. Delivery of images via Physical USB or CD media will not be available post cruise and there is no guarantee that your images will be found onboard after you have left the ship. If you paid for the USB or CD media, but did not collect it onboard it will not be refunded after you have left the ship. If no contact is made via support.ourcruisephotos.com within 28 days of disembarkation any qualification for a full or partial refund is void and there is no ability to access images that were not downloaded or collected onboard. It is the guest’s responsibility to keep the USB or CD media safe and we would strongly recommend that these items are not placed in checked baggage after the cruise ends.
Digital photo resolution
Digital photos are provided in resolutions that provide 300 dpi printing quality and with aspect ratios that are optimized to be printed as 6x8 or 8x10 sizes depending on the photo event. Changing an image to a different aspect ratio may cause cropping of borders and a loss of detail. Standard JPEG photo compression is used to minimize file sizes while keeping quality high. Photos may range in megabyte size from 1MB to 6MB depending on the photo event and color detail contained in the image.
Checking Your photos
Guests must check their USB, CD or online photo cloud account within 28 days of debarkation in order to verify and select photos. If there are missing or damaged photos please contact Our Cruise Photos Support within the 28 days. If no contact is made via support.ourcruisephotos.com within 28 days of debarkation any qualification for a full or partial refund is void & photos from onboard the ship cannot be recovered.
Borders and templates
All digital and print photos are supplied in the same format as seen onboard in print or digital form. If a photo has a border on the kiosk then that same photo on your USB, CD or in print format will also have a border. There is currently no option available to remove or change borders, templates or overlays.
What is not included in digital packages:
Photos of others in your party not staying in your stateroom unless it is your children under 21, where you have specifically requested that cabins be joined and where this has been provided to you. Group photos, weddings, Quinces, private portraiture and other special occasion photography services.
Generic stock shot photos of the ship, characters, ports of call or any photos that don’t contain a member within your stateroom or immediate family (children under 21). Some activity photos including iFly, water slides and dry slides where separate photo or video options exist.
Specialty Shoots and Private Portraiture Services
Any digital or print products from specialty shoots will not be part of the USB, CD or Print packages offered in the photo gallery. These items are subject to a separate purchase, details are available from the photo gallery.