I would like to buy photos before my cruise starts & FAQ's

Pre-purchasing your cruise photos ensures the best price for your cruise vacation memories. 

For Disney guests please visit OurCruisePhotos.com in order to select your cruise and view prices on packages. 

For Royal Caribbean and Celebrity Cruise Line guests you will find our pre-cruise products in the Cruise line pre-cruise store for direct links for Celebrity Click here and Royal Caribbean Click here

*Prices shown already include the discount to the onboard price and will always be cheaper for the ALL package and Photobooks.

For further information and any questions please refer to the below frequently asked questions. 

My family is traveling in multiple staterooms. Can you link multiple staterooms under one photo package?

Your Photo disc or USB will contain your photos that include at least one member of the purchasing stateroom. We can accommodate families traveling in more than one stateroom where the occupants are the children 21 and under of the purchasing stateroom. If you meet this criteria, please order one photo package online and speak to a member of the Photo Gallery when you arrive onboard to have this arranged. We are not able to link accounts before you arrive onboard. For further information see our support site article here.

How many printed photos will I receive if I order the "All Your Digital Photos + Prints" package?

With this package, you will receive all your digital photos on a disc and any photo that is printed and displayed in the Photo Gallery (note: ALL photos may not be printed). You are not guaranteed to have one printed copy of each of your digital photos; only whatever is contained in your folder.

I only see one photo package available for my voyage. What other packages are available to me?

Photo packages vary by ship and by itinerary. There may only be one photo package available to pre-order for your itinerary. You can purchase individual photos onboard.

How many pages are in a PhotoBook?

The PhotoBook is 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the book. The photos you choose are printed directly into the PhotoBook. The PhotoBook is horizontally orientated and measures 11” x 8.5” with generally 2 photos per page. PhotoBooks are available on most but not ALL cruise ships.

How will I know which events to attend to build my PhotoBook?

We are not able to post an event list online as events vary by itinerary and may change due to weather. We also recommend that you visit the Photo Gallery early on during your cruise and speak with a member of the staff. They will share tips on building your PhotoBook and answer any questions about the events. If you miss an event, that's ok! Any spaces can be edited or filled with photos of your ship and ports of call.

Can I make copies of my photos once I am home?

Yes. Print off the copyright release form here which will allow you to make copies of your digital or printed photos.

We are celebrating a special event onboard. Can we book a private photographer to capture a group photo or event?

If you wish to set up an hour of private photography for the group, you may do so by inquiring in the Photo Gallery as soon as you board the ship. Group photos booked by special appointment and other special events are not included in our photo packages.

If I order online, when will I receive my photos?

Your order will be ready on the last evening of the voyage. Please be sure to bring your confirmation email or order number with you and redeem your purchase in the Photo Gallery. We recommend you visit the Photo Gallery at least one time prior to the end of your voyage to view your photos.

I had a change in my sailing and am now sailing on a new date (or I need to cancel)

If you had any change or need to cancel for any reason before your cruise you will need to raise a ticket with our support staff so we can advise the accounting team. We also cannot move orders from one cruise to another, they will have to be re-purchased on the new sailing you have moved to.

Is there a deadline for placing online orders?

Yes. Orders must be placed 24 hours before 12:00am of your first sailing day. No orders can be placed past this time. E.g. If your sailing is on a Saturday you must place an order before midnight Thursday. We recommend ordering early, as there are production limitations on certain keepsakes, such as Digital Photos and PhotoBooks. If you have questions about your order or you have placed an order and are no longer sailing, please contact us through our support center.

What size are the photos that you print onboard?

Printed photos will vary in size but are usually in 6”x8” or 8”x10” format.

Are VAT refund receipts provided for qualifying guests that reside outside of the European Union?

Yes, the Photo Team onboard will be more than happy to provide a VAT refund receipt to qualifying guests that reside outside of the European Union. Please request a VAT refund receipt on the last evening of your cruise when you visit the Photo Gallery to collect your photos.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.